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Privacy Policy

This Privacy Policy is addressed to Users of the Site published by Isla Work and is intended to inform them about how their personal information may be collected and processed.

1. WHO WE ARE

 

This website is owned by OPEN TECNO GOURMET, S.L., (hereinafter, “OPEN TECNO”), registered in accordance with Spanish legislation, provided with NIF B-75748723 and with registered office at Calle José Franchy Roca, 5, piso 1, puerta 2, 35007, Las Palmas de Gran Canaria, Spain.

 

2. INFORMATION AND CONSENT

 

By accepting this Privacy Policy, the user (hereinafter, the “User” or the “Users”) is informed and grants their free, informed, specific, and unambiguous consent for the personal data provided through the website located at the URL https://www.islawork.com (hereinafter, the “Website”) to be processed by OPEN TECNO, as well as data derived from their browsing and any other data they may provide in the future.

The User must carefully read this Privacy Policy, which has been written clearly and simply to facilitate understanding, allowing the User to freely and voluntarily determine whether they wish to provide their personal data to OPEN TECNO.

 

3. OBLIGATION TO PROVIDE DATA

 

The data requested in the forms on the Website are, generally, mandatory (unless otherwise specified in the required field) to fulfil the purposes for which they are being collected.

Therefore, if they are not provided or not provided correctly, the purposes cannot be met, without prejudice to the ability to freely view the content of the website.

 

4. FOR WHAT PURPOSE WILL WE PROCESS USER DATA?

 

 

4.1. Data provided to formalise the contracting of a service:

 

  • Manage, process, and follow up on service contracts or purchases made.

  • Contact the User to finalise the contract or purchase of the service if they have saved their shopping cart or saved products or services in their shopping cart without completing the payment process.

  • Conduct quality and satisfaction surveys.

  • Send personalised commercial communications to the User about OPEN TECNO products and services, by electronic and/or conventional means, if the User ticks the box enabled for this purpose on the Website or during the contracting procedure.

  • Perform analysis on the use of the Website and check the User's preferences and behaviours with the aim of improving communication with Website Users.

 

4.2. Data provided through contact forms:

 

  • Manage, process, and respond to the User's requests, petitions, incidents, or queries.

  • Conduct quality and satisfaction surveys.

  • Send personalised commercial communications to the User about OPEN TECNO products and services, by electronic and/or conventional means, if the User ticks the box enabled for this purpose on the Website.

  • Perform analysis on the use of the Website and check the User's preferences and behaviours with the aim of improving communication with Website Users.

 

4.3. Data provided for Newsletter subscription, if active:

 

  • Manage the subscription and/or unsubscription from the Newsletter.

  • Conduct quality and satisfaction surveys.

  • Send personalised commercial communications to the User about OPEN TECNO products and services, by electronic and/or conventional means, if the User ticks the box enabled for this purpose on the Website.

  • Perform analysis on the use of the Website and check the User's preferences and behaviours with the aim of improving communication with Website Users.

 

4.4. Data provided for obtaining discounts or participating in promotions, when active:

 

  • Manage and carry out the promotion, as well as manage its development.

  • Send personalised commercial communications to the User about OPEN TECNO products and services, by electronic and/or conventional means, if the User gives their consent by ticking the corresponding box.

  • Perform analysis on the use of the Website and check the User's preferences and behaviours with the aim of improving communication with Website Users.

 

4.5. Data provided through the online chat, if active:

 

  • Manage, process, and respond to the User's requests, petitions, incidents, or queries.

 

5. WHAT USER DATA WILL WE PROCESS?

 

 

5.1 To formalise the contracting or purchase of a service:

 

  • Identification data: name, surnames, and DNI (National Identity Document).

  • Contact data: email address, telephone number, and postal address.

  • Goods and services transaction data at OPEN TECNO: products and services acquired or in which the User shows interest.

  • Economic and financial data: bank account.

  • Browsing data.

 

5.2. Data provided through contact forms:

 

  • Identification data: name and surnames.

  • Contact data: email address and telephone.

  • Browsing data.

 

5.3. Data provided through the Newsletter:

 

  • Identification data: name and surnames.

  • Contact data: email address, telephone number, and postal address.

  • Other data: data provided by the Users themselves in the open fields of the forms provided on the website.

  • Browsing data.

 

5.4. Data provided for obtaining discounts or participating in promotions:

 

  • Identification data: name and surnames.

  • Contact data: email address, telephone number, and postal address.

  • Goods and services transaction data at OPEN TECNO: products and services acquired or in which the User shows interest.

  • Browsing data.

 

5.5. Data provided through the online chat:

 

  • Identification data: name and surnames.

  • Contact data: email address, telephone number.

  • Goods and services transaction data at OPEN TECNO: products and services acquired or in which the user shows interest.

  • Other data provided by the user through the online chat.

  • Browsing data.

In the event that the User provides third-party data, they state that they have the consent of these third parties and undertake to convey the information contained in the Privacy Policy to them, exempting OPEN TECNO from any responsibility in this regard. However, OPEN TECNO may carry out periodic verifications to confirm this fact, adopting the corresponding due diligence measures, in accordance with data protection regulations.

 

6. WHAT IS THE LEGITIMACY FOR OPEN TECNO TO PROCESS USER DATA?

 

 

6.1. Data provided to formalise the contracting or purchase of a service:

 

  • Contract execution: to manage, process, follow up on contracts or purchases made and contact the User to finalise the order if they have saved their shopping cart or saved products in their shopping cart without completing the payment process.

  • Consent: for the processing of sensitive data.

  • Legitimate interest: to conduct quality and satisfaction surveys.

  • Consent: for sending personalised commercial communications, by electronic and/or conventional means, about OPEN TECNO products and services.

 

6.2. Data provided through contact forms:

 

  • Consent: to manage, process, and respond to the User's requests, petitions, incidents, or queries.

  • Consent: for sending personalised commercial communications, by electronic and/or conventional means, about OPEN TECNO products and services.

  • Legitimate interest: to conduct quality and satisfaction surveys.

 

6.3. Data provided for obtaining discounts or participating in promotions:

 

  • Consent: to manage the promotion and apply the discount or promotion.

  • Consent: for sending personalised commercial communications, by electronic and conventional means, about OPEN TECNO products and services.

  • Legitimate interest: to conduct quality and satisfaction surveys.

 

6.4. Data provided through the ONLINE Chat:

 

  • Consent: to manage, process, and respond to the User's requests, petitions, incidents, or queries.

The consents obtained for the mentioned purposes are independent, so the User may revoke only one of them without affecting the others.

To revoke said consent, the User may contact OPEN TECNO through info@islawork.com.

 

7. WITH WHICH RECIPIENTS WILL USER DATA BE SHARED?

 

User data may be communicated to:

  • Public Administrations in cases provided for by law.

 

8. DATA RETENTION

 

 

8.1. Data provided for contracting a service or formalising a purchase:

 

  • The data provided to manage, process, and follow up on contracts or purchases made, as well as the sensitive data provided by the User, will be kept during the contractual relationship and, once it is finalised, during the limitation period for legal actions that may arise therefrom.

  • Data used to contact the User to finalise the order if they have saved their shopping cart or saved products or services in their shopping cart without completing the payment process will be kept for 180 days.

  • Data related to satisfaction and quality surveys will be kept for five (5) years.

 

8.2. Data provided through contact forms:

 

They will be kept for the period necessary to process and respond to their request and, once finalised, during the limitation period for legal actions derived from the aforementioned request.

 

8.3. Data provided for obtaining discounts or participating in promotions:

 

They will be kept until the promotion ends and, once finalised, during the limitation period for legal actions that may arise therefrom.

 

8.4. Data used for sending commercial communications:

 

They will be processed until the User objects or revokes their consent.

 

8.5. Data provided through the online Chat:

 

They will be kept for the period necessary to process and respond to their request and, once finalised, during the limitation period for legal actions derived from the aforementioned request.

 

9. COMMERCIAL AND PROMOTIONAL COMMUNICATIONS

 

One of the purposes for which OPEN TECNO processes the personal data provided by Users is to send them commercial communications with information related to products, services, promotions, offers, events, or news relevant to the Users.

In the event that the User wishes to stop receiving commercial or promotional communications from OPEN TECNO, they can request to unsubscribe from the service by sending an email to the following email address: info@islawork.com.

 

10. USER RESPONSIBILITY

 

The User:

  • Guarantees that they are over eighteen (18) years of age and that the data they provide is true, accurate, complete, and up-to-date. For these purposes, the User is responsible for the veracity of all the data they communicate and will keep the information provided duly updated, in such a way that it corresponds to their real situation.

  • Guarantees that they have informed the third parties whose data they provide, should they do so, of the aspects contained in this document. Likewise, they guarantee that they have obtained their authorisation to provide their data to OPEN TECNO for the indicated purposes.

  • Will be responsible for the false or inaccurate information provided through the Website and for the direct or indirect damages and prejudices caused to OPEN TECNO or third parties as a result.

 

11. EXERCISE OF RIGHTS

 

The User can send a written request to OPEN TECNO, to the address indicated in the heading, or by email to the address info@islawork.com, attaching a photocopy of their identity document, at any time and free of charge, to:

  • Revoke the consents granted.

  • Obtain confirmation as to whether or not personal data concerning the User is being processed at OPEN TECNO.

  • Access their personal data.

  • Rectify inaccurate or incomplete data.

  • Request the deletion of their data when, among other reasons, the data is no longer necessary for the purposes for which it was collected.

  • Obtain from OPEN TECNO the limitation of the data processing when any of the conditions provided for in the data protection regulations are met.

  • Request the portability of the data provided by the User in those cases provided for in the regulations.

  • Contact OPEN TECNO through the following address: info@islawork.com.

  • File a complaint regarding the protection of their personal data with the Spanish Data Protection Agency (Agencia Española de Protección de Datos) at the address C/ Jorge Juan, 6, 28001 – Madrid, when the interested party considers that OPEN TECNO has violated the rights recognised by the applicable data protection regulations.

 

12. SECURITY MEASURES

 

OPEN TECNO will process the User's data at all times in an absolutely confidential manner and keeping the required duty of secrecy with respect to them, in accordance with the provisions of the applicable regulations, adopting the necessary technical and organisational measures to guarantee the security of their data and prevent their alteration, loss, processing, or unauthorised access, taking into account the state of technology, the nature of the data stored, and the risks to which they are exposed.

 

13. CHANGES

 

OPEN TECNO reserves the right to review its Privacy Policy when it deems it appropriate, in which case it will be communicated to Users. For this reason, we ask you to regularly check this privacy statement to read the most recent version of the OPEN TECNO Privacy Policy.

 

14. ACCEPTANCE AND CONSENT

 

The User declares having been informed of the conditions regarding the protection of personal data, accepting and consenting to the automated processing thereof by OPEN TECNO, in the manner and for the purposes indicated in this Privacy Policy.

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